Help and frequently asked questions

On an iPad, yes: Domeaz runs on iPhone and iPad from iOS 15, and on Android from version 7. Not on a computer. There is no version to sign in to in a browser.

With your email address and a password, or with your Apple or Google account. If you create an account with your email address, you first confirm it through the email we send. Nothing arrived? Check your spam folder too.

On the sign-in screen, tap “Forgot your password?” and enter your email address. If there is an account for it, you get an email with a link to set a new password. If you sign in with Apple or Google, you do not have a separate Domeaz password.

Under Me, at Two-step verification. You add Domeaz to an authenticator app, such as Google Authenticator, Microsoft Authenticator or your phone's passwords app, and type in the six-digit code. From then on Domeaz also asks for a code from that app when you sign in. You turn it off in the same place, also with a code.

Email hello@domeaz.app from your account's email address. After checking, we turn off two-step verification for you, so you can sign in with just your password again. Then turn it back on with your new phone.

Under Me, at “Change email address”. You get a confirmation email at both your current and your new address. The change only takes effect once you have confirmed both.

Under Me, at “Delete my account”. Your profile, memberships and sign-in details are then permanently deleted. A home where you are the last member goes with it, including everything in it. In a home with housemates, what you added stays, but no longer in your name. If you have Premium, cancel it separately in the App Store or Google Play.

Tap the name of your home at the top and choose “Invite housemate”. Create an invitation code and share the link through WhatsApp, email or anything else. The code is valid for 14 days, works for more than one person and can be revoked. Only the home's admin can invite.

Open the link in the invitation. If you already have Domeaz, the app opens straight on the right home; if not, you land on a page with the app and your code. You can also enter the code yourself: when adding a home, choose “Do you have an invitation code?”.

Everyone in the home can add, edit and delete appliances, contracts, maintenance and the rest. Only the admin invites housemates or removes them, changes the home's name and address, and can archive the home. Whoever creates a home is its admin; whoever joins with a code is a member.

Yes, with just a name. You can assign maintenance to that person. If they join later with an invitation code, that maintenance moves along with them.

At the bottom of the housemates screen there is “Leave this house”. Everything in the home stays for the others, and with a new code you can come back. If you are the last one with an account, you cannot leave: archive the home in the home settings instead. The data is kept, but the home is no longer among your active homes.

By default 14 days before a warranty ends, 7 days before the last day you can cancel a contract, and on the day maintenance is due, at 9:00. You can change the lead time and the time per item. For warranties and notice periods you get an email as well as a push notification.

First check in your phone's settings that notifications for Domeaz are on. Then check in the app under Me, at Notifications, that Reminders is on. If an item says “No notification”, the reminder for that item is switched off. That is also where you turn the weekly email on or off, a short overview on Monday morning.

Premium is per person. One subscription removes the limits in every home you are a member of, up to four. If a housemate takes Premium, that home is unlimited for both of you.

It is usually sorted within a minute. If nothing happens, open “Premium / promo code” under Me and tap “Restore purchases”. If that does not help, email us.

Under Me, at “Premium / promo code”. A promo code applies to the home you enter it in.

You see your home, appliances, costs and maintenance as they were last loaded; the app keeps that copy for 24 hours at most. Whatever you add or change without a connection is sent automatically once you are back online, even if you close the app in between.

Deleted items go to the trash, where you can restore them for 30 days. You find the trash by tapping the name of your home at the top, under About this house.

Yes. Under Me, at My data, tap “Export my data”. You get a single zip file with everything in your homes and the attachments that belong to it.